• Flat-Rate Shipping:
  We offer a flat-rate shipping fee for all orders within Canada. The shipping cost is automatically calculated at checkout based on the weight of your order. We strive to ensure that the shipping process is as simple and cost-effective as possible.
• Shipping Carrier:
  We partner with reliable Canadian couriers, such as Canada Post and other trusted shipping providers, to ensure timely delivery.

• Processing Time:
  All orders are processed within 1-2 business days of receiving payment confirmation. Please note that weekends and holidays are not considered business days.
• Shipping Time:
  Once your order has been processed, we ship it out and aim to deliver your products within 7 business days. Delivery times may vary depending on your location and the shipping provider’s schedule.
• Total Delivery Time:
  Depending on the destination, your total delivery time will typically range from 7 to 9 business days from the time your order is placed. We aim to meet these timelines, but please allow for unexpected delays due to factors like weather, public holidays, or logistical issues.

• Canada Only:
  At this time, we only offer shipping within Canada. We do not currently provide international shipping. If you’re located outside of Canada, please stay tuned for future updates, as we hope to expand our shipping options.
• Excluded Locations:
  We ship to all provinces and territories within Canada, but certain remote or hard-to-reach areas may experience longer delivery times. If you’re in a remote location, we recommend checking with our customer service team for more accurate shipping time estimates.

• Tracking Your Order:
  After your order has been shipped, you will receive an email notification with your tracking number. This will allow you to monitor your shipment’s progress. Please note that it may take up to 24 hours for tracking information to be updated after your order has been dispatched.
• Delivery Updates:
  Once your tracking number is active, you can track your order online via the carrier’s website. We recommend checking your tracking details for the most accurate and up-to-date information on delivery.

• Correct Shipping Information:
  It’s crucial that you provide the correct shipping address at the time of checkout. This includes verifying the accuracy of your street address, postal code, and contact information. Waluxs is not responsible for delays or additional charges resulting from incorrect or incomplete address details.
• Address Changes:
  If you need to update your shipping address after placing your order, please contact us as soon as possible. Once an order has been shipped, it cannot be rerouted or redirected to another address.

• What to Do If Your Package Is Missing:
  If your package shows as “delivered” but you did not receive it, please contact us within 3 business days so we can begin an investigation with the shipping carrier.
• Lost in Transit:
  In cases where your order has gone missing during transit, we will work directly with the shipping carrier to locate it. If we cannot resolve the issue with the carrier, we may issue a replacement or refund, depending on the circumstances and our investigation.

• Damaged or Defective Products:
  If your product arrives damaged or defective, please contact us immediately. We may ask for photographs or other proof of the damage for further investigation. Once confirmed, we will either send you a replacement or process a refund.
• Returns:
  If you’re not satisfied with your purchase, we accept returns within 30 days of delivery. Products must be unused, in their original packaging, and in a condition suitable for resale. Please refer to our Return Policy for more details

• Public Holidays and Weekends:
  Please note that our offices are closed on weekends and public holidays, so orders placed during these times will be processed on the next business day.
• Shipping Delays:
  While we make every effort to ensure your order arrives on time, please be aware that external factors such as weather conditions, high demand during holidays, or shipping carrier delays may affect delivery times.
• Tracking Issues:
  If you notice any discrepancies with your tracking information, please reach out to our customer support team for assistanc

If you have any questions about these Terms or need further information, feel free to contact us:

• Company Name: Walux Co
• Email: info@walluxco.com
• Phone: +1 (514) 660-5588
• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST (Canadian Time)