A. Personal Information

• Name
• Email Address
• Billing and Shipping Address
• Phone Number
• Payment Information (credit card or other payment details)
• Order History

B. Automatically Collected Information When you visit our website, we collect certain information automatically:

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Referring URLs
• Time Spent on the Website

C. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our site. Cookies help us remember your preferences and personalize your shopping experience. For more information, see our Cookie Policy.

We use your personal information for the following purposes:

A. To Fulfill Your Orders

• Processing payments, shipping products, and providing order updates.
• Communicating with you regarding your purchase or any related issues.

B. For Customer Support and Communication

• To respond to your inquiries or requests.
• To provide updates about promotions, new products, or other relevant information, if you’ve opted in.

C. For Analytics and Website Optimization

• To analyze how our website is used and improve its functionality.
• To personalize your shopping experience and show you relevant content.

D. To Comply with Legal Obligations

• We may process your personal information to comply with applicable laws, such as tax and legal reporting obligations.

We do not sell your personal information. However, we may share your data in the following cases:

A. Service Providers

• We may share your information with third-party service providers who help us with:
  • Payment processing (e.g., credit card companies, payment gateways).
  • Shipping and delivery.
  • Data analytics and marketing.
• These service providers are required to protect your information in a manner consistent with our Privacy Policy and applicable laws.

B. Legal Requirements

• We may disclose your personal information if required to do so by law or in response to a legal request (e.g., a court order, subpoena, or government inquiry).

C. International Data Transfers

• If we transfer your personal information outside of Quebec or Canada, we ensure that such transfers comply with relevant privacy laws, including Quebec’s Law 25. We ensure that any third parties receiving the data provide protection equivalent to Quebec’s standards.

As a resident of Quebec and Canada, you have several rights regarding your personal information:

A. Right to Access and Correction

• You have the right to request access to the personal information we hold about you and ask for corrections if it is inaccurate or incomplete.

B. Right to Data Portability

• You may request that your personal information be provided to you in a structured, commonly used, and machine-readable format.

C. Right to Withdraw Consent

• You can withdraw your consent to the processing of your personal information at any time, subject to legal or contractual restrictions.

D. Right to Deletion

• You have the right to request that we delete your personal information. This right is subject to certain exceptions, such as if we need the information to comply with legal obligations or for legitimate business purposes.

We take reasonable precautions to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We implement industry-standard measures, including encryption and secure servers, to safeguard the data you provide. However, no data transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once personal data is no longer needed, we securely delete or anonymize it.

We use cookies to:

• Remember your preferences and improve your browsing experience.
• Track how you interact with our website, allowing us to provide personalized recommendations.
• Analyze traffic and usage patterns to enhance the website’s performance.

You can manage or disable cookies through your browser settings. For more information, please visit our Cookie Policy.

If a data breach occurs that poses a serious risk of harm to your personal information, we will notify you and Quebec’s Commission d’accès à l’information (CAI) without delay, in accordance with the applicable laws.

Our website is not intended for children under the age of 14. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any updates on this page, and the “Last Updated” date will be revised accordingly. Continued use of our website after changes to this policy indicates your acceptance of those changes.

We offer a newsletter to keep you updated about our latest products, services, and promotions. If you subscribe to our newsletter, we may collect and use the following personal information:

Information Collected

• Name (optional, if provided during signup)

• Email address

• Preferences (e.g., interests or specific topics, if applicable)

How We Use the Information

We use this information to:

• Send you our newsletter

• Provide you with tailored updates and promotional materials

• Improve our communication and offerings

Consent and Opt-Out

• By subscribing to our newsletter, you consent to receive email communications from us.

• You can unsubscribe at any time by clicking the “unsubscribe” link in any newsletter or contacting us directly at [your email address].

Third-Party Services

• We may use third-party email services (e.g., Mailchimp, SendGrid) to manage and send our newsletters. These services comply with data protection laws and will not use your information for any purpose other than sending our emails.

Data Retention

We retain your information for as long as you remain subscribed. If you unsubscribe, we will remove your details from our mailing list.

Your Rights

You have the right to:

• Request access to the data we hold about you.

• Correct or update your personal information.

• Request deletion of your data.

If you have any questions about these Terms or need further information, feel free to contact us:

• Company Name: Walux Co
• Email: info@walluxco.com
• Phone: +1 (514) 660-5588
• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST (Canadian Time)