Return and Refund Policy -

Return and Refund Policy

Return and Refund Policy for Walux

Thank you for choosing Walux! We are committed to providing high-quality products, and customer satisfaction is our top priority. Please read our return and refund policy carefully to understand your rights and our procedures regarding returns, exchanges, and refunds.

1. Returns Policy

Eligibility for Returns

Products can be returned within 30 days of delivery.
Items must be unused, in their original packaging, and in resalable condition.
Custom or personalized items are not eligible for return.

How to Request a Return:
- Contact Us: Email us at info@walluxco.com or call (514) 660-5588 to report the issue with the product.
- Information Required: Provide the following details:
  - Order number
  - A description of the defect or issue with the product
  - Photos of the defect (if applicable)
- Once we receive your return request, our customer service team will respond within 2-3 business days to guide you through the return process.
Conditions for Return:
- The product must be in its original, unused, and unopened condition (unless defective).
- The product must be returned with all original packaging, accessories, and any documentation provided.
- A proof of purchase (e.g., order confirmation or receipt) is required for the return to be processed.
Return Shipping:
- Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrect.
- Please use a trackable shipping service or purchase shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
- We recommend retaining your shipping receipt and tracking number as proof of retur

2. Refund Policy

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

Refund Eligibility:
- Refunds will be made to the original payment method used at checkout.
- Shipping charges are non-refundable unless the return is due to a defect on our part or a shipping error.
Refund Process:
- After we receive and inspect the returned product, we will process your refund within 5-7 business days.
- The refund will be credited to your original method of payment. Please note that your bank or payment provider may take additional time to process the refund, typically within 7-10 business days

3. Exchanges

Eligibility for Exchange:

- The product must be returned in original, unused condition with packaging intact.
- Exchanges must be requested within 30 days from the date of receipt.
How to Request an Exchange:
- Contact us at info@walluxco.com or call +1 (514) 660-5588 to initiate an exchange.
- Provide the following details:
  - Order number
  - Description of the issue with the product
  - Photos (if applicable)
- We will send instructions on how to return the defective product and ship the exchange.
Exchange Shipping Costs:
- We will cover the shipping costs for returning a item and shipping the exchange, provided that the item is deemed defective or incorrect.
- If the exchange is due to reasons other than defects (e.g., a size exchange or preference), the customer will be responsible for both the return and exchange shipping costs.

4. Non-Returnable Products

Please note that products on sale or clearance items are final sale and are not eligible for returns or exchanges unless defective.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately to arrange a return, exchange, or refund.

What to Do if Your Product is Damaged or Defective:
- Contact us within 3 business days of receiving the item.
- Provide details of the damage or defect and, if possible, include photos of the product.
- We will guide you through the process for returning or exchanging the defective product at no extra cost to you.