Billing Terms & Conditions

Billing Terms and Conditions for Walux

Welcome to Walux. Please read these Billing Terms and Conditions carefully before making any purchases. By placing an order, you agree to the following terms and conditions:

At Walux, we provide secure and convenient payment options for all customers:

  • Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, Discover, and American Express.
  • PayPal: For added security and convenience, you can complete your transaction using PayPal.

Your payment will be processed at the time of order placement. All transactions are encrypted to ensure the highest level of security.

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • All prices displayed on the Walux website are in Canadian Dollars (CAD) and include applicable taxes as required by Canadian law.
  • Shipping fees, where applicable, will be calculated and displayed during checkout.
  • We strive to ensure that all pricing information on our site is accurate. However, in the rare case of a pricing error, we reserve the right to correct it or cancel the order if necessary.
  • Upon placing an order, you will receive an Order Confirmation Email detailing your purchase, including the product(s), total price, shipping address, and an order number for tracking purposes.

Cancellation Policy:

  • To cancel an order, please contact us immediately at   info@walluxco.com.
  • If your order has already been processed or shipped, cancellations may no longer be possible. Please refer to our Return and Refund Policy for further guidance.

We offer shipping within Canada and internationally. Detailed information on shipping costs, processing times, and delivery estimates is available on our Shipping Policy page.

  • Flat-Rate Shipping:
    We offer a flat-rate shipping fee for all orders within Canada. The shipping cost is automatically calculated at checkout based on the weight of your order. We strive to ensure that the shipping process is as simple and cost-effective as possible.
  • Shipping Carrier:
    We partner with reliable Canadian couriers, such as Canada Post and other trusted shipping providers, to ensure timely delivery.
  • WAlux offers a 30-day return policy. Items must be unused, in their original packaging, and in the same condition as when you received them.
  • To initiate a return or request a refund, please contact info@walluxco.com with your order details. Refunds will be processed to the original payment method within 5-7 business days.

Your privacy and security are our top priorities:

  • All payments are processed via secure gateways and encrypted to protect sensitive data.
  • We do not store or share your credit card information.
  • For more details on how we handle your personal information, please review our Privacy Policy.

Walux complies with all Canadian and international regulations, ensuring that our pricing, advertising, and product listings are accurate and transparent.

We reserve the right to modify these terms at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated terms.

If you have any questions about these Terms or need further information, feel free to contact us:

  • Company Name: Walux Co
  • Email: info@walluxco.com
  • Phone: +1 (514) 660-5588
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST (Canadian Time)

Walux is a Canadian company specializing in the supply, distribution, and installation of premium-quality wood-plastic composite (WPC) solutions.

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